Refund policy

Returns: All sales are final unless the product is damaged or defective due to an error on our behalf.

Exchanges: Exchanges are accepted on a case-by-case basis for certain items. Items must be unworn and in their original condition. Custom and made-to-order items are not eligible for size exchanges. However, depending on the item, we may be able to tailor or adjust it for a better fit free of cost.

If an incorrect size was ordered, the customer is responsible for the cost of shipping the item back to us. Customers whose original order qualified for our $100 free-shipping threshold may be provided with a complimentary return shipping label. A prepaid shipping label will also be provided if the exchange or adjustment is necessary due to an error on our behalf.

Please email us at contact@tiannaosbourne.com to have an item tailored or adjusted to fit better.

Cancel an Order: Once an order has been placed, you have 15 minutes to cancel. Please email us asap to get your order cancelled. After that, we cannot cancel orders.

Damaged Goods: We will happily repair or replace damaged or defective items when the issue is due to an error on our behalf. Please email us within 7 days of delivery if you receive a damaged or defective item. Depending on the item and issue, we will either send a replacement at no additional cost or provide a prepaid return shipping label so the item can be returned to us for repair.

Warranty: All bags include a one-year warranty. If you experience an issue with your bag, please contact us.